At this stage, we are only able to sell and ship items within Australia.
We currently use Australia Post click and send for
all postage from 500g up to 15kg. This postage method is trackable without the additional charges of registered post. All purchases will be
shipped within two weeks of the order being placed. This is dependant on
ordered items being in stock, obviously if they have to be custom made
the order will take longer. Customers will receive email confirmation
when their item has been shipped.
Snow Pea Nappies may accept returned items,
provided they are still in their original condition (ie unused and
unwashed) for up to 30 days after the shipping date.
a customer has changed their mind regarding a purchase, shipping costs
will be paid by the customer. If you wish to return a product, just send
an email to: firstname.lastname@example.org
Please be aware that we cannot offer refunds for products that are returned due to improper care or natural wear and tear.
If an item you have purchased from Snow Pea Nappies is faulty, please email us at: email@example.com
and provide a description of the fault, the invoice number from the
purchase receipt and the date of purchase. We provide a 30 day quality
guarantee on all our homemade products.
If a homemade
product proves to be faulty within 30 days of the shipping date, we will
cover the cost of return postage. If at all possible a faulty item will
be mended rather than replaced as most often small faults can be fixed
easily with no impact on the look or use of the product. If a fault can
not be repaired the item will be replaced with a similar item if an
identical item is not available. This will be decided upon on a case by
case basis through negotiation with the customer. In these cases Snow
Pea Nappies will cover the cost of return shipping charges.
Do not return an item without first contacting us.
number one priority is customer satisfaction and will therefore try to
do all we can, within reason, to resolve any issue that may arise in
regards to product quality and workmanship.